Customer Testimonials
I had an emergency tire issue and they took me right away as a walk in. The service center from start to finish is always very welcoming and friendly.
I ordered a 2023 BMW X6 it was a great experience. Annmarie Basile was my sales person she walked me through the whole process and it was fast and easy. she was very kind and thorough throughout the whole process. So many thanks to her. Also, Ting Zheng was very knowledgeable and helpful with explaining what all the vehicle can do. Overall, I had a great experience
Great experience working with the team, very personalized experience and did not feel pressure to purchase
Been dealing with them since 2015 and overall have been very satisfied with all facets of their operations.
Nice people, good service that is done in the time they promise. Comfy waiting area too. I’m always pleased with the work.
It was a pleasure working with Dennis. His communication was wonderful. He answered all my questions quickly and went above and beyond for us.
Vehicle is outstanding, and the sales staff were a pleasure to work with. Very pleased with the process.
Always a pleasure to do business with this dealership. Everyone is very professional and does their job well. Service with a smile.
So the change occurred about three months ago from Towne BMW to BMW of Buffalo, now a West Herr dealership. Not knowing what to expect, I can say they service exceeding my expectation in every respect.
Staff was courteous, friendly and professional. Service was easy to schedule. Vehicle was ready at a convenient time.
Excellent service from intake with Austin to check out. Austin gave details on time to complete my service, answered all questions and had excellent customer care. Wait area was very clean and comfortable. Thank you BMW!
Mac was exceptional. Above and beyond. He was also so friendly. I had a very positive experience!
Byran is the king if you are buying a new car answer all of my questions and more the car is exactly what i wanted. good job Byran love the car.
Car was cleaned and detailed and it drives amazing. Thanks for everything and appreciate the support.
The service management at this location is the best, especially Art and Adam. They operate together like Batman and Robin, meaning they both team up to fight any negative perception that could impact their customer satisfaction. I feel comfortable knowing these two guys are still fighting hard and working hard for the average customers, especially during these financial tough times. Great communication, honesty, and integrity. Definitely look forward to you again on my next appointment. Keep up the great work guys!
Needed a new remote battery. Within 3 minutes I was on my way with a new battery. Great experience
Great experience all around! Dennis was helpful and informative! Adam was a big help with the tech
Excellent staff and a pleasure to do business with. Will buy from again. First class dealer.
This dealership was great! Austin was professional and very nice, and handled all my service needs. He was able to put me in a loaner vehicle. I was able to handle all my errands on my only day off. I would recommend them and will definitely go back for all my future service requirements!
Dean provided me with great service and knowledge, I am super happy with the deal we made. He introduced me to the Scott Bieler (President and CEO), I didn’t know who he was until he gave me his card, what a great guy! I got an X3, the unit is beautiful, I am very happy with what I got for the money, lots of features and a great driving experience. Thanks also to Hasan and Ting for their great service! Will definitely recommend BMW of Buffalo, a West Herr dealer to anyone looking for a new or used vehicle, ...
My service advisor Max Roach did an awesome job getting my vehicle serviced finding an extended warranty on my repair. The courtesy vehicle and the person helping with that did a great job as well.
The service department was very helpful in answering my questions and provided me with the answers I was looking for.
I found you to have very good service. Polite staff. AND my favorite salesman Jerry Knapp.
It’s the service staff that makes it stand out from others. They have ALWAYS gone out of their way to help me, above and beyond the call of duty. Impressive because they are not just professional but kind and courteous to the extreme! Thank you all for the wonderful job and service, you really do care..
Everything was explained and verified, had the price of everything explained all service personnel were helpful
They did their best to fix the problem with the car. Once the transition form Town to West Herr was made, there was more attention to detail once it came to service.
Jason was outstanding in the service he provided. He did a superb job and I think he should be recognized
Appointment setup a breeze. Work done quickly and efficiently. People were all cordial and polite. Will continue my relationship with West Herr.
Friendly service people from the moment you pull in. Clean waiting area with good coffee.
The service department was a bit different. But what remained the same was the service tech was very friendly, and professional. They seem to give me undivided attention. And at check out they gave me clear information about my vehicle and to pay and get out was smooth and fast.
Bryan did a great job of helping me through the process which included a substitute car.
Communication was difficult the first couple of days and there were no loaner cars available
Greatly appreciated and Thank you to the Managers... .y Sale Reps..Mike Yoern and Finance Manager Hassan making Stress free, honest transactions
Phenomenal service. Fast, efficient, respectful, and go above and beyond for customer service whether it is purchasing a vehicle or service!
Scott was great he spent the weekend explaining my options to get out of my lease and what BMW had to offer. Great options. Once my lease is up I will be back Aurea
My husband and I where taken care of on a same day purchase! Dennis was very knowledgeable and helpful! I would highly recommend a visit.
Tested this dealer outside of ‘regular’ set of circumstances. Staff, Thomas and Adam performed very well. The car being a US model, exported to Canada, had to have a HPFP replaced under US warranty and had to be brought to Buffalo from Toronto, Canada at a tender age of 8 years. As I had to bring the car in from Toronto, both Adam and Thomas accommodated this repair within a single day. They did so by ensuring part was waiting at the shop (normally, part is ordered only after diagnostics) and by getting on with the job right from the early ...
I have been buying autos for 50 years and this dealership is top notch. Employees make you feel like family. A special thanks to Mike.
We started going to them for a used 3 Series we bought 10 years ago. They were fantastic to use even though we bought the car elsewhere. We then bought a used car through them, again, sales and service great! We then traded up to a brand new one 3 years ago. With the last one we had some phantom noise problems that took a couple visits to solve bur they were wonderful to us! Always a smile, a new car to drive while they worked on ours, and even a follow up text message to ensure we were satisfied. Today we just ...
I recently purchased my 2nd BMW (x-5) from Towne BMW ( Ms. Basile ,was the saleswoman of both autos ) . I also recommended her to friends and relatives , who also purchased BMW'S ( from her). She has always been able to answer questions regarding both of my vehicles and has been able to supply a loaner car (if needed ) for extended repair service , if it was called for. My sister-in-law who I recommended , to Ms. Basile, ( also subsequently purchased two X - 5's of her own) . My sister in - law , was really surprised when she called Ms. Basile at home at 10 ...