Customer Testimonials
Everything was done promptly. This is no reflection on the dealership, but I was not satisfied with the time it took for BMW to get the part that was recalled. I feel like I was driving an unsafe vehicle for almost a year.
Max is a valuable asset when it comes to advising customers regarding their automobiles and the services required to keep them running smoothly. His communication skills are second to none.
Accommodating. Great service to make sale work for someone out of town. Price was a bit high comparatively without much room to negotiate it. I asked two people about a feature and was told the car had it (as listed in the ad for this car). Bought the car—car did not have it. No suggestions given concerning this. Other than these 2 things—fabulous service!! Very accommodating and went above and beyond to make this sale work.
Marc explained repairs and charges clearly and answered all my questions. Service completed in a timely manner.
Everyone was very helpful, friendly and knowledgeable. We did not have to wait very long.
My salesman has always been outstanding.He made my recent purchase uncomplicated and provided great customer service.
I just bought my fifth BMW from Annemarie Basile and as usual, it was a pleasant, informative, efficient experience. I would also say that I have had excellent service in the past through James Kiera. Nice going folks!
I love the way he treating us . the way to explained about the car was good too!
Kyle in Mini Service is great! He is responsive and very helpful. I always ask for him.
Great service from purchasing to fixing any problems with my vehicle. Thanks to James for fixing my keys
professional, courteous, informative and fair price and value of trade-in. After sales information was very helpful.
Our salesperson, Annmarie Basile, has been a trusted resource for over fifteen years and is the primary reason we continue to purchase vehicles from this dealership.
I took my 2025 BMW X3 for service. From the reception to the actual service was excellent!
Staff are helpful and the waiting area is clean And comfortable. They provide coffee, water and snacks.
West Herr BMW on Main Street is a great organization. Customer service is outstanding. From the moment we bought our 2023 X5, up to our recent oil change and service we have only encountered knowledgeable, competent, friendly and caring professionals. The service department made my visit easy and fast. They were efficient and responsive. I especially appreciated Max Roach and Tate, “the tech wizard”, who has personally helped me navigate the BMW app and the technology in my vehicle many times!
Max was fantastic. Very fast and efficient. Great to deal with. Everything went very smoothly
Service was very professional & friendly. Did not try to sell anything additional to the service.
Very pleasant people. Speedy service. But the chairs in the waiting area are way too deep for people like me that are only 5 feet tall.
BMW Buffalo is amazing and very accommodating . Thank you James for the personal concierge treatment. Highly recommend
My experience with this dealership has always been excellent. Always very helpful, patient, most of all friendly, comfortable atmosphere, no pressure. My salesman Alan is great and assistant Heidi the best!
I recently had the battery on my 2019 Mini replaced at West Herr BMW. Kyle was very helpful in advising me what to expect, in terms of cost, scheduling the appointment, and informing me when the job was completed. It was done timely, and without any issues.
Provided a totally satisfying experience that exceeded my expectations. Everyone we met had the same supportive attitude. The entire process was efficient and we left there the same day with our BMW. Just gonna say
Excellent service, knowledgeable and Pleasant. The purchase process was easy and satisfactory. I cannot say enough positive things about Alan and his staff
Last December, I was at the service center for the same issue. My service advisor, Max, provided unsatisfactory customer service. He failed to comprehend the problem and effectively convey the relevant information. It was unclear whether he was genuinely concerned or not. Allison demonstrated exceptional customer service by attentively listening to my concerns regarding my car. She effectively communicated the details of my issue to the mechanic and conducted an investigation into the underlying problems. By providing a thorough explanation of the noise emanating from my vehicle, she assured me that the mechanic had identified and resolved the issue. Her ...
The Mini service department at West Herr is excellent! The Mini staff is knowledgeable and dependable. Our 2008 Mini Clubman was purchased new at Towne and continues to have service done by the same team to this day. It runs like a top and is well cared for by the techs. We enjoy and appreciate the the team's love and appreciation for Mini's. They get it! Vroom Vroom!
Sales and service employees are helpful, friendly and available for questions. The facilities are clean and comfortable.
The staff was so courteous and knowledgeable. The mechanic explained to me about all the checkpoints they did concerning the recall. Glad I’m part of the Bmw family.
Excellent service, excellent work, excellent customer service and they always take care of you here.
It was an excellent experience. Sales person and the manger, both were very helpful. I would come back again.
They oriented me on how to solve my issue and Did everything the car needed on time and in a professional manner
Rich Rhoades and Steve Martin at West Herr Audi are both a pleasure to work with and I would highly recommend both.
Although the calls to schedule service are not what they used to be, my dealings with Marc and Sean on arrival are always friendly and service focused. I appreciate that. Marc is always thorough and takes his time with me. Sean always greets me warmly on arrival.
Loved working with our salesman Rich. Couldn’t make to Buffalo and Rich brought the car to Rochester.
Service completed in a timely fashion. Kyle told me I didn’t need rotors replaced. A big plus! And he hand washed my car when the car wash system wasn’t working. Super nice lounge area.
I had brought my car in for service of a couple of different topics, and everything was done perfectly and on time.
James was very good and so helpful! Received excellent service and me and my husband are so thankful. He answered all my questions and was very patient!
the dealership has a great atmosphere. Staff is fast to help, and very respectful of time.
Everyone at West Herrs BMW is thoughtful and friendly. Max, the svc mgr is great.
I like that they give u a ride & pick u up.or if needed to keep your car longer ,u are able to get s loaner if available.
This dealership is head and shoulders above the rest. I have never had such a smooth and professional car buying experience. Dennis, Sam, and Tate are top notch and make the whole transaction painless. Completely satisfied with the deal, vehicle, and customer service I received. Highly recommend!
I called 400 miles away broke down- I was told to drop off my M850 - on Monday when they were open- stress as I was told by Allison - no loaners this played heavy on me as I drove home on Saturday and worried no loaners all day Sunday?! I reserved a rental on late Sunday When I got to BMW I had a loaner! - this was great and for a week the car was done great/ Allison needs some guidence in compassion
Kyle was kind, considerate & knowledgeable. He was able to make sure the car was maintained within the amount of time that I had requested. Great service!
Service was the best -timely and courteous. I was guided through the process efficiently by my service rep.
Fast, detailed, courteous, on time, knowledgeable, professional yet friendly, excellent organization and facility setup. Thank you!
My experience with this dealership has always been good. Recently I experienced a failure on my 2016 BMW 328i which prevented the car from operating, the service department correctly diagnosed the problem and corrected the problem in an expeditious manner
Good service, great staff, great communication, very informative, nice facilities, quick response questions and needs.
Everything went very nicely, reminded me of my appointment, gave me free coffee, and the bill was much lower than I expected. Will be going back for more service.
Monica Fischer is the best. She’s treats us like family. Made the entire process easy and enjoyable.
Allison was wonderful. She was honest and to the point and explained things. She is an asset to the organization. I have unfortunately had a negative first experience which has nothing to do with Allison but it does resonate with my trust in BMW brand and this dealership
I went to service his name was Kyle omg he took such good care of me . He made my appointment I’m from a whole different city so he had a loaner waiting for me just in case so I would not be late . Gave me an early inspection, oil change still took care of my original service problem and changed my windshield wipers . My husband had trouble walking he got us to both doors and was there with me ready to assist (NOT ALL YOUNG PEOPLE ARE BAD THIS YOUNG MANS MOM DID A GREAT JOB ) I WILL BE ...
James was extremely professional and helpful. It was a pleasure working with him. It good to finally see Buffalo BMW improving it customer experience.
Andy was amazing! He was patient and stuck with me for a year until I found what I wanted. Great service!
Adam the service manager and the whole service team at bmw of buffalo are great to work with...very knowledgeable and courteous. Very easy to make appointments and the work is always done in a timely and professional manner. I would highly recommend them to anyone who needs quality work done on their bmw!
Thanks for replacing the filter, the work was completed on time and also professionally handled by James at the service desk.
I had the pleasure of working with Doug Rosen at BMW Buffalo. Doug was a fantastic sales advisor and helped get me an awesome deal on a CPO BMW. I called Doug from another state and he was very responsive and proactive. He followed up and insured all my questions were answered. I highly recommend Doug, give him a call for new or used BMW.
Service was excellent. They took very good care of my 1998 M3. Definitely recommend. 4 wheel alignment, riding smooth now.
I was reminded that the yearly inspection and maintenance for my 2021 Countryman was due. I was able to schedule an appointment at my convenience with Kyle. The work was done efficiently and in a timely manner. I was even asked if I wanted a car wash. Very thoughtful..!!!!
Recently (9/10/24) completed our second X3 lease with Doug Rosen and his team at West Herr BMW Buffalo. Doug represents his dealership and the BMW brand with total professionalism and product knowledge, while centering his focus on customer satisfaction. Great communication and follow up.
Good service but screwed up registration. Also no loaner available when initially requested have been a longtime customer with 3 cars presently from this dealer
Great Service! James Kiera is awesome to work with as well as others who've serviced my BMW.
Overall my raring for BMW Buffalo is 8 out of 10. Sales people knowledgeable and great to work with, location easy to get to, they were willing to work with me on pricing and listened to me (A+ for that alone), extended warranty, APR, and I love that they are now part of the West Herr Family. It's all about negotiation. Know what you can afford and know your credit score, The finance person is seasoned, knowledgeable, and a super nice guy. Do your homework before going in so you don't waste your time or the sales people.
Service was completed promptly and courteously. Vehicle was washed and cleaned. Very satisfied as always.
Went out of their way today to help me. Very courteous and accommodating. Appreciated the extra effort
Service was what was required. Was done in a timely manner . Went over and beond
The team at West Herr BMW is always friendly and professional. I have had nothing but a positive experience so far.
Your people are wonderful. I would recommend anyone to go to your dealership. I love my Mini!
Repair work was done to my complete satisfaction although the process to inform me of what had to be repaired was delayed a day because the person handling my case didn’t go to work a particular day and no one else called me thus delaying the repair time an extra day. That to me is totally unacceptable. You don’t delay simply because someone isn’t at work. I don’t know if I’ll be bringing in my car for further repairs unless closer to home repair shops can’t handle my problem. This was the case this ...
The employees at Towne Mini always keep me informed with the progress of my repairs. Everyone is always helpful and courteous!
BMW Buffalo is consistently an excellent dealership to deal with my service writer Marc, Montana and everyone else at the dealership are professional and exceptional.
ALWAY GREAT service Car ready when promised GREAT communication They update you with cars progress ALWAYS available with text or phone communication Personal service advisor & they keep you informed about future service needs for car & invite & answer questions you may have
This BMW dealership provides efficient and high quality service. The dealership is well staffed with friendly and efficient staff. The physical surroundings are bright and clean.
Very easy to do business with. People were very friendly and the facility is very clean
Emergency service for a punctured tire, without an appointment. was appreciated. Thank you very much
Doug Rosen was a delight to work. The training on how access and use the car's features was inadequate - to brief
Dennis and Tate were amazing. Very helpful and accommodating. Spends time explaining things , you don’t feel rushed
I like how they kept in touch with me and did not try and push any unnecessary service. And provided shuttle service.
Service has greatly improved, people acknowledge your presence, take care of your needs, thank you.
Goat dealership . Monica and Tate = Goats they are amazing and we're very professional and helpful
My experience was very good and timely. They picked up my car and left a loaner for me. The called me to explain what needed to be done before they started the work.
Excellent experience! Alan and the staff couldn’t have been more helpful. I got a great car, great service and look forward to working with them again.
Very respectful and attentive to needs. James was very personable and communicated everything that was going on.
West Herr needs to work to recover the personalized service that Towne Mini provided Mini Owners. Calling for service and waiting on hold or having to leave a message for someone to give a call back is not customer forward. Kyle Robinson did a 5 Star job taking care of making sure my service needs were taken care of with texts to keep me updated and answered questions and concerns. The loaner is a benefit that we truly appreciate. I will say the loaner I had was not cleaned out…used napkins in the driver door pocket and quite a bit ...
This is my fourth BMW from this dealership and the first time I’ve needed extended service. My car is 4 years old with 18,000 miles. The power supply warning light came on out of no where…. I immediately called and was told to bring it in for service. Initially the service rep thought it might be the battery which he informed me would not be covered by the extended warranty I purchased when I bought out my lease. After completing the diagnostic analysis he told me it was the alternator and it also is not covered by the extended warranty. I ...
Jan Bondanaro was very helpful, friendly and courteous also dealership very clean and friendly. Happy with my purchase so far.
Great salesperson no pressure at all Easy to work with A good experience Love the car
Amazing service!! Brought my car in for maintenance and they were so detailed and thorough! Thank you for providing incredible service!
Marcy was a great salesman, listened to what I wanted and didnt try to force anything on me. The finance worker helped me get what I wanted and into the price range I needed to make this work. And Heide the customer experience associate was phenomenal and made sure I was happy with my purchase and had all my questions answered.
Craig was excellent, courteous and responsive, car history was accessible and diagnostics comprehensive, thanks for the half tank of gas
Very helpful and courteous! Came in with a slow leak and they fixed everything in a timely manner.
Prompt, efficient and considerate. Assisted with all of the technical issues. Responsive and informative. lots of stairs to climb. I imagine that is a challenge for many people.
Max Roach is amazing! He communicated and kept me updated with status of my vehicle. Max is a great asset to WestHerr amd BMW!!! his great efforts should not go unnoticed.
Dave and Tate were both amazing. I love all of the service writers too! Thanks again BMW of Buffalo.
Efficient and accommodating and easy to work with . Will refer all friends and family to this dealership!
Annmarie Basile was the best auto sales rep we have ever dealt with. She was friendly,efficient and helpful.
Very good service. Convenient. Fast, pleasant. Key drop. Well informed when car was done. Open hour is good.
Great service ! The team always kept me informed! Timely appointment given and the team was able to provide me with a loaner since the repair was going to take at least 48 hours.
Easy to schedule and quick to get my car in and finish. Top notch service!
The team at West Herr continues to shine in the buffalo market. Way to go and am impressed with everyone at the BMW dealership on Main and Transit. Thank you to Doug and Tate!
Great experience - got a new vehicle in December and too it in for 1200 break in service, customer service was great and ease of service updates was great. Shuttle offering is always greatly appreciated. A huge improvement from when west herr first took over towne
Professional, friendly and dedicated staff, that do fantastic work! Appointments are best booked a week ahead- busy dealership due to the high quality of work and staff.